Luma AI / Support
A little help
finding your way.
Questions about Luma? Email durian@blackthornlabsgames.com.
Luma is being prepared for public App Store release. These instructions describe its current controls and intended launch offer; availability may differ in earlier test versions.
What to include
Send your iPhone model, iOS version, Luma version, what you expected and what happened. Redact personal information from screenshots. Never send passwords, payment-card details or private recordings just to report an issue.
Recording and transcription
Start recording deliberately and obtain the required permission from all participants. Check microphone permission in iPhone Settings. If recording stops, review the displayed status, remaining Free time, storage and interruptions. Luma does not promise continuous or hidden recording. Speech recognition can mishear names and details; review and correct your transcript.
Finding older notes
Use History's ordinary text search to find words across all saved transcripts for free. Free AI Ask uses the last seven days, including when a recording is selected directly. Pro adds full-history AI recall. Retrieval and model context are finite, so verify answers against the source material.
Free and Pro allowances
The first 48 hours provide 15 recording minutes and 20 successful AI answers per local day. Regular Free provides 3 minutes and 2 answers per day. Daily allowances reset at local midnight and unused allowance does not carry over. Failed or canceled AI requests do not count as successful answers. Highlights and ordinary full-history text search are unlimited on both plans.
Pro is planned at US $15/year with no app-imposed daily recording or answer caps. Device limitations still apply. The Free welcome is not a subscription trial and does not charge you.
Local models
An included local model remains available. The optional Pro download is approximately 1.06 GB and requires a compatible iPhone with at least 6 GB memory and 3.2 GB free space for installation. Check device eligibility before purchasing. Interrupted downloads can be retried. Use Remove model download to free that model's storage. Model size does not guarantee accuracy.
Subscriptions after release
Use Restore Purchases in the Pro screen with the Apple Account that made the purchase. Manage Subscription opens Apple's controls. You can also open iPhone Settings, tap your name, then Subscriptions and select Luma to manage or cancel. Removing the app does not cancel an Apple subscription.
Apple's cancellation instructions · Request purchase help from Apple
After Pro expires, saved notes remain readable, searchable, exportable and deletable. New activity follows Free limits; AI returns to included/free behavior.
Delete or export your notes
Open a conversation and choose Delete audio only to keep its text, or Delete conversation and recap to remove that conversation and retained derived notes. Repeat for other conversations you want removed. Use Copy or Share for intentional text exports. Location tags can be removed in the conversation's place controls.
Audio retention is in Settings under Keep audio. The 24-hour default starts after successful transcription, and cleanup runs when Luma is open. Transcripts remain until deleted. The notebook is not backed up with the device; export important notes before uninstalling or replacing your phone. Support cannot recover lost local notes.
AI output needs checking
AI answers, speech recognition and suggested labels can be wrong. Luma does not guarantee perfect recall or automatic speaker identity. Check important dates, names, commitments and decisions against the original material.