iPhone support
Help with your card account, collection, online matches, purchases, and optional rewarded videos.
Email durian@blackthornlabsgames.com. Tell us your game version and build, iPhone and iOS version, what you were doing, and when the problem occurred. For an account or purchase issue, include the account display name if you have one and the App Store order identifier if available. Do not send your Apple password, verification code, full receipt, or payment-card details.
Email supportConfirm the iPhone has a working connection, then retry Sign in with Apple. If the problem continues, send the approximate time and any error text. Avoid repeatedly creating a new account when you expect to recover an existing collection.
Reconnect to the same Apple sign-in account and allow the hosted profile to refresh. Do not buy or open another pack just to test a missing reward. Send the affected card, deck, or balance and approximate time to support.
Use the game's Restore purchases option after signing in to the same account. If the entitlement still does not appear, contact support with the App Store order identifier. Apple manages billing and refund requests through its own purchase support.
Check your connection and try again later. Matchmaking and hosted matches require the online service. An opponent is not guaranteed to be available at all times.
Videos are optional, limited to players who enable them as adults, and depend on ad inventory and connectivity. If a completed video did not credit a reward, do not repeatedly watch more videos. Tell support the reward screen and approximate time so we can investigate.
Read the Rune Covenant Privacy Policy for details about Apple sign-in, hosted cards and matches, purchases, local saves, and optional advertising. Deleting the app removes local data subject to device backups, but does not by itself delete your hosted account.
Account deletion: build 16 includes a Settings control that asks for confirmation and fresh Sign in with Apple proof before deleting the hosted card account. The deletion service is live and the signed build 16 archive has been verified, but build 15 does not contain the control and build 16 is not yet publicly available. Until a build containing the control is available to you, email support with the subject "Rune Covenant account deletion" for help. Do not send your password or verification code. Deleting the account does not cancel Apple subscriptions. Manage those separately through Apple. An unlinked local save may remain on your device.
